Shipping policy

Shipping:

All orders placed online will be shipped using an Australian Postal Service and cannot be picked up from our warehouse. Orders placed will be shipped within 3-5 business days (Monday- Friday).

This does not include orders placed during a sale period as we may experience delays. There may be instances when items purchased are sold out/unavailable on the same day of purchase. If this happens, items will be ordered and customers will be notified within 2-3 working days. (During SALE periods, there may be an increase in delays so keep this in mind when purchasing for an event or special occasion)

 

Australia Post Services are fast, but unfortunately due to Current COVID-19 Delays, we cannot guarantee delivery timing as it depends on the destination. Occasionally, these carriers will experience delays that are well out of our control. COVID-19 Update Due to the pandemic there may be delays in the shipping of your items. We will still ensure we are dispatching your items in the below time frame, however the shipping time may be delayed.

 

Our shipping provider is unable to give exact time frames. We will do our best to ensure your order gets to you as quick as possible but cannot guarantee anything in these unprecedented times. Shipping rates Please note your shipping rates will be calculated at checkout.

 

Delivery to Australia,New Zealand and Worldwide:

 *Australia Please allow 4-10 business days for shipping to regional areas. International: All Orders will Be Sent out within 4-10 Working Days with Tracking. Important information *Please note we do not deliver to PO Boxes, strictly only residential and business addresses.

 

  • Tracking Once your order has been dispatched you will receive a confirmation email with your tracking details. If you are unable to find the email please check your junk mail and if you still have not received the email please contact our customer service team at info@ukswco.com or ukstreetwear@gmail.com

 

  • Exceptions / non-returnable: items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

  • Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.

      Thank You.

     UKSWcompany Team.